Do it live!

Convert more visitors
into leads and customers

Chat online with customers
and website visitors in real time.

No need for a special chat server,
everything is done through your website.

Provide your visitors with information in a fast and simple way - direct chat with customers on your website has never been easier!

Select your audience

Provide direct chat to a specified target

Create channels to filter your audience by country and provide better customer service by engaging with your customers and website visitors using the right language and tone.

Accessible from anywhere

Chat from within any module

Keep conversation with your customers from within any app to allow multitasking when looking for important information from the backend of your environment. Access all information at the same time as the conversation window is open so you can give accurate and precise answers.

Improve your level of service

Make sure to keep customers satisfied

Gather customer feedback to improve the quality of your service with a very simple rating tool for live chat sessions. Customers simply have to rate the conversation after their questions have been answered.

Answer more quickly with templates

Use pre-written answers to be faster

Allow to spend less time on more frequent questions by inserting pre-written answers using simple keyboard shortcuts. Customize answers at wish and add as many shortcuts as you like.

Features

 

Chat with visitors

Personalize window behavior

Define how the Live Chat button appears. Decide if you want the chat to open automatically and after how long

Create custom welcome messages

Configure automatic welcome messages for each channel and personalize the button’s layout

Answer from everywhere

Live chat is accessible from within any module, in the front-end and back-end, to keep track of every conversation

 

Use fun smileys 

Add a personalized human touch to your communication with fun smileys 

Create canned responses 

Create shortcuts to use pre-written template answers for common questions

Chat in groups

Add multiple users to a conversation to make a group chat

 

 

 


 

Custom channels

Customize per country

Create multiple channels to adapt to different languages

Define a responsible agent

Add agents to each channel to easily divide customer queries between your employees


 

Service Level 

Conversation rating 

Get a clear idea of your service level with a simple evaluation system at the end of a conversation 

Chat history 

Review the answers and reactions from customers and employees to learn and improve the way you answer